If you’ve been keeping up with our previous blogs on AS9100D certification, we’re sure you’ve developed a strong understanding of the importance of defining quality objectives.
In order to supply quality products and maintain a competitive edge in the aerospace industry, organizations must set measurable goals that increase customer satisfaction.
Sounds pretty straightforward, right? While delineating and implementing quality objectives isn’t complicated at face value, it can be challenging if you don’t have a strong game plan.
We’ve done the work for you and rounded up a guide to help you draft actionable quality objectives that ensure optimal performance.
1. Prioritize Measurability
Creating quality objectives that cannot be easily tracked over time will backfire in the long run. Not only will you fail to meet customer expectations if you go down this road, but you’ll also notice a drop in overall efficiency.
To improve your internal processes and set the bar high, create measurable quality objectives that increase transparency and accountability.
As you view and track your progress, you’ll easily be able to identify shortcomings and take measures to rectify them. This will go a long way in boosting productivity and eliminating chances of stagnancy.
As a rule of thumb, your quality objectives should be SMART (specific, measurable, attainable, realistic, and time bound).
2. Ensure Consistency With the Quality Policy
As the most important document in the AS9100D quality management system, your quality policy reflects the purpose of implementation and operations.
In short, it’s the central link between your management and internal activities. It’s vital to ensure that your quality objectives are consistent with the quality policy.
3. Create Quality Objectives Around Your Weaknesses
Is there something that your organization is struggling with?
For instance, if your customers are dissatisfied with untimely delivery, create a quality objective around that weakness. Similarly, if there have been numerous complaints regarding product quality, focus on that particular area.
Setting an actionable goal like “Improve product quality from 90% to 95% within a period of eight months” will help you ameliorate quality standards while keeping measurability intact.
4. Always Circle Back to Your Products and Services
Your key goal is to improve customer satisfaction. At the end of the day, you need to circle back to ensuring product/service quality and reliability. This is why you implemented a quality management system in the first place!
Set quality objectives around your products and services to maintain high-end quality standards.
5. Make Updates With Time
Many companies tend to use the same quality objectives for months and years. This is one of the biggest faux pas in implementing a quality management system.
Make continual updates in accordance with your organization’s performance. If certain quality objectives aren’t producing results, replace them with new objectives.
A strong system of check-and-balance will help you sustain growth and performance.
If you haven’t implemented AS9100D yet, we can help you get started. At Barile Consulting, we offer expert AS9100D consulting services. We’ll help you implement state-of-the-art standards and increase sales.
Call us at 440-628-8271 to get started!